Frequently Asked Questions
Everything you need to know about shopping with Eleven Percent
Are all electronics sold on Eleven Percent covered by a warranty?
Yes, every device purchased from our store comes with a minimum 12-month manufacturer warranty. Some premium items include an extended 24-month protection plan at no extra cost.
What is your return policy for opened electronic goods?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund or exchange.
How long does shipping take for high-value tech items?
We provide expedited, insured shipping for all electronics. Domestic orders typically arrive within 2-4 business days, and a signature is required upon delivery for security.
Do you offer technical support for device setup?
Absolutely. Our 'Eleven Support' team is available via live chat or email from 9 AM to 9 PM EST to assist you with initial configuration and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For high-end purchases, we also offer flexible financing options through Klarna and Affirm.
Are the products brand new or refurbished?
Eleven Percent exclusively sells brand new, factory-sealed electronics. If we ever stock certified refurbished units, they will be clearly labeled in a dedicated category with full transparency.