Returns & Exchanges
At Eleven Percent, we stand by the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all accessories and serial numbers intact to qualify for a full refund.
Initiate Your Request
Log in to your account or visit our returns portal with your order number and email address to select the electronic items you wish to return.
Prepare the Package
Carefully pack your device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.
Inspection and Refund
Once our technicians verify the device's condition and functionality, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing